IT Onsite Support

Do you have a strong technical interest and experience in technical IT support? Do you want your job to contribute to something meaningful? Our wonderful team of support technicians is now looking for their new colleague, could it be you?

Our site in Gothenburg is one of AstraZeneca's three strategic research centers. We thrive in a multinational environment that works cross-functionally across the globe with AstraZeneca colleagues as well as academic and industrial partners. Our way of life is to promote a work environment of collaboration, openness, and innovation. That’s why we have created space for meetings, socializing, and relaxation, where spontaneous encounters can lead to new innovations. The unexpected ideas or thoughts that can arise from a conversation over something as simple as a cup of coffee or a walk on our "walk and talk".

Your Role

In your role as IT Onsite Support, you will be part of a local team of six technicians responsible for ensuring top-class support to our users in Gothenburg, with a focus on onsite support at the user's location.

Are you triggered by finding better and simpler solutions tailored to the customer and the team? The person we are looking for will also have the opportunity to work on continuous process improvements.

This is a broad technical role where you will encounter new and varied technical challenges daily; no day is the same. In collaboration with colleagues and other technical experts, it is your mission to help our users receive the support they need and feel secure on their way to solving their technical problems.

Your main tasks will include support for hardware, networks, and software, as well as consulting/recommending IT equipment and purchases.

Responsibilities include:

• Acting as the primary contact for the end customer as the face of IT.
• Managing cases and reports in the ServiceNow ticketing system.
• Driving cases with other teams on behalf of the end customer.
• Ensuring that escalations are prioritized.
• Support for hardware (desktops, laptops).
• Support for software such as Windows, Mac, Office365, Zscaler, Azure, Active Directory.
• Troubleshooting networks.
• Ordering IT equipment.
• Drop-in support over the counter.

We Expect

• At least 3 years of experience in a similar role.
• Experience in face-to-face support with a customer focus.
• The ability to quickly adapt in a constantly changing environment.
• Fluent Swedish and English, both spoken and written.
• Good knowledge of Windows and Office365 environments.
• Good knowledge of MDM environments.
• Good knowledge of working in ticketing systems.
• Basic networking knowledge and experience working with VPN solutions.

Success Factors

• Good knowledge of Intune.
• Good knowledge of ServiceNow.
• Experience with VC equipment.
• Experience with MAC.

Why AstraZeneca?

Welcome to a company that promotes inclusion and diversity. We are a global, research-driven biopharmaceutical company, and our innovative medicines are used by millions of patients worldwide. But we are more than one of the world's leading pharmaceutical companies. At AstraZeneca, we strive to be a great workplace. Here, you will be valued not only for your unique contributions, skills, and background but also because we recognize that people are our greatest asset.

We welcome your application by March 1st. Interviews may be conducted on an ongoing basis during the application period, so do not wait to apply.